Shipping & Returns

Shipping Policy

Last updated: September 25, 2026

Worldwide Shipping

We ship worldwide. Every piece is inspected and securely foam-packed before dispatch, and you will receive a tracking number as soon as your order ships.

Processing Time

In-stock pieces are prepared and dispatched within 3–5 business days. Made-to-order and bespoke pieces may take longer — the lead time is stated on each listing.

Delivery Estimates

International delivery typically takes 6–15 business days after dispatch, depending on destination and customs processing. These are estimates, not guarantees — remote regions and peak seasons may take longer. Any delivery date provided at checkout or by our team is an estimate only.

Shipping Costs & Duties

Shipping rates are calculated at checkout based on destination and order weight. For international orders, any import duties, taxes or customs fees charged by the destination country are the responsibility of the customer and are not included in our prices or shipping charges.

Order Tracking

A tracking number will be emailed to you once your order ships. If tracking has not updated for more than 10 business days, contact us at service@yukixstone.com and we will investigate with the carrier.

Undeliverable & Returned Parcels

Please double-check your shipping address at checkout. Parcels returned to us due to an incorrect address, unclaimed delivery or refused customs clearance can be re-shipped at the customer's expense.

Damaged or Incorrect Items

Please inspect your order on arrival and contact us within 48 hours if anything is damaged or incorrect, with photos of the item and packaging. We will make it right with a free replacement or full refund — no return required for damaged pieces.

P.O. Boxes

Because our pieces are shipped with tracked courier services, we are unable to deliver to P.O. Box addresses. Please provide a physical street address.

Questions about your order? Email service@yukixstone.com.